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Frequently Asked Questions

How do I Reset my Password on the Washington secure email portal?

Open your State of Washington Secure Email Portal message notification. Click the Open Message link. The Login page appears. Click the “Forgot your password?” link. The Password Recovery page appears. Enter your email address and click Next.

How do automated emails from the state of Washington secure email portal work?

Automated emails from the State of Washington Secure Email Portal will be from this address: [email protected] The Message Encrypted notification confirms the Subject, the Sent date, and the Recipient address(es). Figure 1: Message Encrypted notification email Page 3of 7 1.1. View the Message Audit

When are Messages Deleted from the state of Washington secure email portal?

Messages are deleted permanently from the State of Washington Secure Email Portal after the 30-day retention period. Figure 6: Message Not Collected notification

What is the secure email portal?

The State of Washington Secure Email Portal is a secure way to compose, receive, view, reply to, and forward encrypted messages over the internet. You must use secure email when communicating confidential information with DSHS and other BFET Providers.


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